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What is NCBA in full?
Our name is not an acronym for anything but a promise for a better bank because we have combined the best of both CBA and NIC.
Can I still continue using my cheque book?
Yes, you will continue to use your current cheque book. Your new branded cheque book will be issued to you within six months. Appropriate notices will be issued to you when they will be ready for collection.
Will I have access to the same banking services as before?
Yes, you will have access to the same if not more services as you have been enjoying now.
Which contacts (telephone and email) and social media handles can I use for my queries?
You will be able to reach us through any of our existing social media handles and contacts. The new contacts that you can reach us on are contact@ncbagroup.com or contact centre on +250788149555, +250788148500.
Will I enjoy the same banking hours that I have been enjoying?
Yes, banking hours will remain the same as per the current branch opening hours. Should there be any changes, we shall advise you appropriately.
Will the SWIFT code change?
No. For international transactions, the SWIFT Code remains CBAFKENX. For local transactions, it remains CBAFRWRWRW.
Will MoneyGram and Western Union transfers services still be available?
Yes, the money transfer services will still be available.
Are you going to serve clients who have accounts in Kenya, Uganda or Tanzania in Rwanda?
Yes. We will serve our regional customers.
What is the 105% own your own home (OYOH) mortgage financing solution about?
This is a homeownership solution tailored for 1st-time homeowners and those seeking to invest in another primary residence. With this homeownership financing solution, you can buy or build a new home.
What do you need to qualify for this product?
- Proof of source of payment for the requested loan (Salary or business proceeds).
- Property valuation report (to be bought or built).
- Identification
- Provisional sales agreement from the seller
- Financial statements for the last 3 years (For business owners)
- Company profile for business owners
- Employment contract (Salary earners)
- Payslip for the last 3 months (salary earners)
- Bank statements for the last 12 months
- Construction permit
- Bills of quantities
What do I get with 105% mortgage financing solution?
- The property, 100%
- – 3% P.A is an insurance premium that ensures that the bank is able to cover the customer’s needs with no down payment required.
- 1% once-off facility fee of the property value.
- A 1% Insurance premium cover protecting against hazards like fire and also you will get loan protection insurance.
What is the interest rate charged with this facility?
The Interest rate is 16% Per Annum negotiable.
What is the repayment period?
Up to 20 years.
Is the product only for first time homeowners or any homeowner?
No, the product is for first-time homeowners. However, we can also finance the primary residence.
How long does the mortgage loan process take?
The approval will take a maximum of 4 days after receiving all required documents.
Is there a maximum gross income for borrowers?
Personnel earning a gross income of FRW 3,500,000.
What is the security cover for the loan?
The Property purchased or constructed is the security.
What is the maximum loan amount for primary residence owners?
Maximum loan amount for mortgage 105% is RWF 140,000,000.
What is the maximum loan amount for second residence (second house which you’ll live in) owners?
Maximum loan amount for second (primary)residence is RWF 108,000,000.
For how long is the insurance of 3% P.A paid?
3 years, after 3 years there will be a re-evaluation of the loan and the property which will form a basis for whether payment of the 3% p.a can be discontinued
Is the loan for only salaried clients?
This facility is open to both salaried and individuals with businesses looking to make their dream home a reality.
What are the benefits of the 105% own your own home mortgage solution?
- There is no deposit required.
- No down payment is required.
- You get a pre-approved Visa Credit Card to assist with all the other household purchases.
- Insurance Covers and we also cater for the bank charges with this solution
Will my CBA ATM Card continue to be valid?
Yes. A notice will be issued for replacement.
Do I expect a change in my current tariff?
No, you will continue to enjoy your existing tariff.
Will I have access to the same banking services as before?
Yes, you will have access to the same if not more services as you have been enjoying now.
Who should I refer account queries to?
Please refer to your existing Relationship Manager, Contact Centre on +250788149555, +250788148500 or your nearest branch.
Will I be able to access all my accounts?
Other than the loan accounts, all mapped accounts shall be accessible on Mobile Banking.
Will my CBA ATM Card continue to be valid?
Yes. A notice will be issued for replacement.
Will NCBA Bank Rwanda PLC issue Visa Debit and Credit cards?
Yes
Will my loan account number change?
No. Your loan number will remain the same.
What will happen to my interest rate on my existing loans?
The existing interest rate will prevail and any change will be notified to you with a 30-day notice.
Will my loan payment due date change?
No. Your payment due date will remain the same.
Will my account number change?
No, you will retain your existing account number.
Will there be a change in my Mobile and Online Banking experience?
We have put measures in place to ensure a seamless channel experience. You will be able to continue to access your channels as usual. You will, however, notice some exciting changes on the look and feel of the channels. Should there be any changes over time, we shall communicate this to you.
How do I register for Mobile Banking if I have not yet done so?
You can register automatically by downloading the mobile banking application from google play store or Apple store and following the steps in the app.
Are there any charges for the registration for Mobile Banking?
No. We do not charge any fees to on-board you on mobile banking. Charges shall only be levied for transaction charges as per our approved tariff available on our website.
Will MoneyGram and Western Union transfers services still be available?
Yes, the money transfer services will still be available.
